Our booking engine at tickets.railforums.co.uk (powered by TrainSplit) helps support the running of the forum with every ticket purchase! Find out more and ask any questions/give us feedback in this thread!
You have to think customers would’ve reacted better to this news had they not waited until the morning rush hour on a Wednesday to announce it. Surely this should’ve been discovered earlier?
Just an attack on unions from them, I hardly think unions are the issue considering none strike days have been an absolute mess across TPE and they have all those Mark 5As sitting doing nothing.
For me on the transpennine route between Newcastle and Liverpool these are by far the most disruptive groups, they also get on/off at York, Leeds and Manchester so at the end of the journey you can have 3 groups of cans and bottles all over the train. They seem to have no problem being sick on a...
The problem is these issues would be fine if they were the only issue, a track defect every once in a while would be accepted by passengers. If however they’re facing disruption every day then this track defect won’t be tolerated as much and they’ll just see it as yet another day of poor service.
I agree broken rails are fine and it’s something we just can’t predict, short notice change to the timetable is just a kick in the teeth to passengers now though.
43 full cancellations and 31 part cancellations today, it’s got to the point where the entire route is unusable and passengers won’t come back if they feel like the “reason” for delay is a lie.
Cancelled less than 30 minutes before the train was due to leave today and as you can imagine it’s due to “a short notice chance to the timetable”. Can’t get the one an hour later because that’s cancelled too and the only advice TPE give is to submit yet another formal complaint and speak to...
Seems like they’ve given up reporting the short forms correctly on journey check now, on the 17:27 Thornaby to Manchester Airport which is meant to be 6 cars and we’re stuck with 3 cars (DEF) which confused passengers at the platform. Meanwhile the 18:27 is showing as short formed on journey...
The awful service is one thing and I understand that they can’t control that as they are hampered by the DfT. The really annoying thing is the lack of communication and often very late cancellations to services such as when passengers are stood on the platform waiting for doors to be opened only...
This is something that really annoys me and I think most passengers would be more understanding if they were given the correct reason for a delay rather than different reasons for the same delay. I’ve been on many trains where the onboard announcements give a completely different reason for a...