Hmm, some of these posts about fresh faced staff, eager to help customers and not hiding in the back cab .. Have any of you rode on VTWC, where a Safety Crit trained guard does all of that anyway? Highly regarded service and someone to help us out should something go wrong . Yes it's an inter City franchise, but why can't other TOCs do it? If you have assets, make the best of them, don't hide it away, and certainly don't get rid. . What union in its right mind would say that getting the guard out and doing revenue, meet n greet, etc is not an option if they still keep their safety Crit duties as now. it has to be a better option than getting rid and the platform train interface is always safer with a pair of eyes looking directly at it rather than via a screen .