To be a passenger you surely have to be inside the train
If you are on the platform you are still considered a passenger/customer/whatever. If you are within that boundary fence for whatever reason it is the responsibility of the railways to protect you and maintain a safe environment. I don't think you would accept that if you were standing on the platform waiting for a train that the TOC isn't responsible for you until you get on that train.
and also he did not pay to travel,
How does the Guard know ? How does anyone know if you hold a ticket until you are asked to present it ? Should we check each time before we protect them ? Should it be the case where unless you have a ticket then the railway has zero responsibility for you and you travel at your own risk ?
if this had not happened the conductor would still have his job
It happens all the time. Train surfing is nothing new and it will happen again. It is not what happened that caused the job loss. It is the Guards actions. Not only that. The Guard showed that he wasn't able to protect a member of the public. Should that employee be allowed to continue in his role ? What if that Guard as on your train and had a flagrant disregard for your safety ? What other things has the Guard done ? Do you truly believe that this single offense has got him the sack ?
so this lad has in affect got him the sack just because he decided to fool around.
What the lad did has no relevance. Train surfing is pretty minor in relative terms to what happens on a daily basis throughout the network. If the Guard had hit the emergency button and the lad died then I would say it was his fault. If he fell of hurt himself whilst playing on the side of the train then I would say it is his fault. The Guard failed to stop the train. That is HIS fault.
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The procedure, AIUI, does not allow for discretion.
Rightly so. TPE have little choice to act. The safety of the public must not be compromised.
Whilst I may/may not agree with the sacking I do understand it. I am not defending TPE in any way and I would hope that they have followed procedure and that this isn't a sacking for an isolated incident.