NoOnesFool
Member
- Joined
- 26 Aug 2018
- Messages
- 602
It's not Northern 's fault that she didn't allow enough time to buy her ticket. She travelled without a ticket and now must pay the Penalty.
At the stations I regularly use, which are on the first lines to become PF ones, there are noticeable signs, a rather large and obvious splash screen on the TVMs, and before the scheme went live there was lots of media coverage about it.
You mean like (for example) the sign at one end of my local station that indicates the presence of a ticket machine at the other end?
And by a happy coincide the TVMs are generally large and obvious devices, and where they may not be visible signs are in place to indicate where they might be.
Well I can safely say that when PFs were announced for the Aire & Wharfe lines there was plenty of publicity about it in Local media, and on social media.
It's not Northern 's fault that she didn't allow enough time to buy her ticket. She travelled without a ticket and now must pay the Penalty.
Nearly all ticket machines say on them "Tickets available here" or similar... except for Northern's!
You keep telling us how wonderful your station, line and local media is. That doesn't mean the same applies elsewhere. If you were to travel more widely you would soon find that out.
Indeed. I arrived at Conisbrough today and saw a ticket machine had been installed (I knew it was a Northern TVM because I had seen them elsewhere). "Oh look" I said to my two (less frequent traveller) colleagues "they have put in a ticket machine".
"Where ?" they asked "We can't see one".
As a bit of a test, I asked them to look more closely. They wandered around a bit, looked over to the other platform and said I was having them on. When I pointed out the TVM, they both said they thought it was an advertising board .. and this when they were specifically looking for a TVM due to my prompt ! They were expecting to see something like the TVMs at Doncaster or Sheffield.
This, totally unscientific research, suggests to me that in the absence of any sign above the TVM itself, and with no signage at the station entrance to say a ticket machine was available, a goodly % of passengers boarding will have no idea one is in place - as there have been no ticketing facilities at Conisbrough for the last 30 years (AFAIK), nobody familiar with the station is going to be looking for something on the off chance.
Go on then, I'll bite. Exactly how long would YOU define as "enough time"? Not just at the station in question here, but in general? Would your answer depend on factors such as station size; service frequency? If so, what factors?......didn't allow enough time to buy her ticket.......
I fear for them if a big machine with a card reader, number pad and a ticket slot doesn't register as some kind of device for buying something...
That’s a ticket machine?! I’d never have known unless I walked within 2 feet of it and even then...Old machine
New machine
Spot the major problem with the new machines (which should be very obvious.)
Old machine
New machine
Spot the major problem with the new machines (which should be very obvious.)
Well, there used to be a clause in the Penalty Fares regulations that operators should endeavour to make it possible for the passenger to purchase a ticket within ten minutes i.e. no queues of over ten minutes, it seems to have disappeared from the updated version though. But I'd say ten minutes sounds about right for a small station. That rule didn't mean that people who waited ten minutes and got on the train without a ticket couldn't still be prosecuted though, as it is still an offence to board without a ticket, no matter how long you waited.Go on then, I'll bite. Exactly how long would YOU define as "enough time"? Not just at the station in question here, but in general? Would your answer depend on factors such as station size; service frequency? If so, what factors?
New machine
Spot the major problem with the new machines (which should be very obvious.)
Each Collector must carry, and produce if asked, valid identification which proves that they are authorised to charge Penalty Fares on behalf of a specific Operator or Operators.
From a distance, I'd assume that was a vending machine.
How hard is it for them to put a sign on the top that says "TICKETS"? I don't mean in low-contrast lettering on the screen, obscured by glare. I mean somewhere on the machine, where people can see it from a distance.
So, I trundle up to a ticket office and see a 'temporarily closed' notice.Which would be relevant had he complained that NRE said there was no ticket machine. He didn't.
Had the passenger in the article done so, yes. But there's no indication that he did.I check NRE on my smart phone to find the location of the ticket machine, there isn't one apparently.
Slam Dunk - appeal upheld?
Had the passenger in the article done so, yes. But there's no indication that he did.
There's also no evidence that he didn't ride to the station on a unicorn, nor that he isn't the king of Narnia.There's no evidence he didn't either.
I have to be honest and say that it is rather worrying that so many people seem to struggle identifying a potential ticket machine, or mistake them for advertising boards or chocolate machines. If this is such an issue perhaps TOCs need to be more radical in their TVM design, perhaps incorporating large Vegas style neon displays, alternative shapes from the traditional rectangular boxes most vending devices come in, or luminous lines along platforms directing the passengers to their exact location.
</sarcasm>
Seriously though, what the heck do people think a ticket machine should look like? Because most manufacturers will put them in big metal boxes that will look like other vending machines that are also in big metal boxes. The trick is to look at them to determine if they sell tickets, much as you would look at vending machines to determine if they sold your particular choice of soft drink or favourite chocolate bar. I frankly despair of this forum sometimes.
I’d not expect it to have what appears to be a 5 foot screen...
What ticket office was this? I know that some don't like to sell tickets for advance travel until after the peak, but that usually refers to complex tickets for other days (so that they can deal with people who are in a hurry).I went to the ticket office to be told that I couldn't buy the ticket until 0915. It was probably 0830.
I have to be honest and say that it is rather worrying that so many people seem to struggle identifying a potential ticket machine, or mistake them for advertising boards or chocolate machines. If this is such an issue perhaps TOCs need to be more radical in their TVM design, perhaps incorporating large Vegas style neon displays, alternative shapes from the traditional rectangular boxes most vending devices come in, or luminous lines along platforms directing the passengers to their exact location.
</sarcasm>
Seriously though, what the heck do people think a ticket machine should look like? Because most manufacturers will put them in big metal boxes that will look like other vending machines that are also in big metal boxes. The trick is to look at them to determine if they sell tickets, much as you would look at vending machines to determine if they sold your particular choice of soft drink or favourite chocolate bar. I frankly despair of this forum sometimes.