Hi. I frequently make a journey which requires me to change from a paper advance ticket to an Oyster pre-pay at Clapham Junction (or vice versa). I have found that the process of touching in or touching out, without actually leaving the station, is a bit of a nightmare.
Those that know Clapham Junction will understand that it is a huge sprawling station, with a long & awkward walk to the exit from more or less any of its 17 platforms. As far as I can tell there is only ONE non-exit Oyster reader in the whole station: on platform 17 (which, with its narrow stairwell access, is the most difficult platform to gain access to within about 5mins of the arrival or departure of any train).
There probably isn't a station in the whole Oyster area where people are more likely to want to flit between ticket & Oyster, so why is it made so awkward here?
Those that know Clapham Junction will understand that it is a huge sprawling station, with a long & awkward walk to the exit from more or less any of its 17 platforms. As far as I can tell there is only ONE non-exit Oyster reader in the whole station: on platform 17 (which, with its narrow stairwell access, is the most difficult platform to gain access to within about 5mins of the arrival or departure of any train).
There probably isn't a station in the whole Oyster area where people are more likely to want to flit between ticket & Oyster, so why is it made so awkward here?