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Tech support request

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najaB

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Started today and same happens in Edge and Chrome.
As @ainsworth74 noted above, it is due to a bad redirection in place. For those of a technical bent, it's a HTTP 302 redirect in place for https://www.railforums.co.uk

$ curl https://www.railforums.co.uk --head
HTTP/2 302
cache-control: public, max-age=2592000
content-type: text/html; charset=UTF-8
date: Sat, 10 Sep 2022 15:46:08 UTC
display: staticcontent_sol, orig_site_sol
location: https://www.railforums.co.uk
pagespeed: off
response: 302
server: Apache
vary: Accept-Encoding,User-Agent,Origin
x-ezoic-cdn: Hit ds;mm;141ac3dbdef66e2f45ff07f0220f9251;2-248012-1;aa0f8561-0aa5-4e88-66b8-3f902c41c67c
x-middleton-display: staticcontent_sol, orig_site_sol
x-middleton-response: 302
x-origin-cache-control:
x-sol: orig
The same is not in place for https://railforums.co.uk
$ curl https://railforums.co.uk --head
HTTP/1.1 200 OK
Date: Sat, 10 Sep 2022 15:48:53 GMT
Server: Apache
X-Frame-Options: SAMEORIGIN
X-Content-Type-Options: nosniff
Expires: Thu, 19 Nov 1981 08:52:00 GMT
Cache-Control: private, no-cache, max-age=0
Set-Cookie: xf_csrf=mRLPqTIfpeGPCpKA; path=/; secure
Last-Modified: Sat, 10 Sep 2022 15:48:53 GMT
Content-Length: 112583
Content-Type: text/html; charset=utf-8

TL;DR: Don't put the www in the address bar (or remove it from links) and you should be okay.
 
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Peter Mugridge

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OK, I can now get in on Firefox, but not Chrome, using the saved link - which in both cases doesn't seem to contain the www. bit anyway...
 

Welshman

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Still getting the "too many redirections on my laptop with Chrome despite trying the above suggestions.
 

Mojo

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I note that 'marked read' has reverted to its previous behaviour, so it looks like that change has been backed out. However, that does not mean it definitely was the cause of the problem. If a service becomes unstable, backing out any recent changes is well-known tactic, even if they are eventually found not to be the cause of the problem. (Some changes are easier to back out than others.)
What is meant to by this exactly? The forum software has always marked a page as read when you open a thread, and continues to do so. We have not made any changes regarding the functionality of the forum.

As @ainsworth74 noted above, it is due to a bad redirection in place. For those of a technical bent, it's a HTTP 302 redirect in place for https://www.railforums.co.uk


The same is not in place for https://railforums.co.uk


TL;DR: Don't put the www in the address bar (or remove it from links) and you should be okay.
Yes apologies for the disruption everyone. What effectively happened is we noticed an oversight from when the forum moved servers a while back, which is being corrected, but until everyone’s ISPs update, will lead to an error if you click on a link that was favourited.
 
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_toommm_

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Anyone having issues getting onto the forum on Safari on iOS? I’m not sure if it’s an issue with the current Developer Beta for iOS16, or if Safari is just broken.
 

DelW

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What is meant to by this exactly? The forum software has always marked a page as read when you open a thread, and continues to do so. We have not made any changes regarding the functionality of the forum.
Normally if I go from the list of threads within a forum, into a specific discussion, and then use a back button to return to the list, the thread I've just read is still in bold as if I hadn't visited it. However if instead of using the back button, I go to the full path at the top of the page and click on the forum address there, the listing appears with no bold text on the thread I've just visited.

Recently this has intermittently changed so that using the back button to return to the thread listing has also removed the bold on that thread title. For what it's worth, I actually prefer that behaviour.

I hope all that makes sense!
 

jfollows

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Anyone having issues getting onto the forum on Safari on iOS? I’m not sure if it’s an issue with the current Developer Beta for iOS16, or if Safari is just broken.
No, Safari 15.6 on macOS 12.5 (Intel) is fine.


Then once you’re in the forum don’t use the home button, as that still tries to go to www…
This has now been altered to go to https://railforums.co.uk so should now work again.

EDIT It probably hasn't been altered, it's just that other changes mean that it's working again on my (Safari + macOS) system now, it's still not working for plenty of people.
 
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Mojo

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Normally if I go from the list of threads within a forum, into a specific discussion, and then use a back button to return to the list, the thread I've just read is still in bold as if I hadn't visited it. However if instead of using the back button, I go to the full path at the top of the page and click on the forum address there, the listing appears with no bold text on the thread I've just visited.

Recently this has intermittently changed so that using the back button to return to the thread listing has also removed the bold on that thread title. For what it's worth, I actually prefer that behaviour.

I hope all that makes sense!
Thanks but I’m afraid it doesn’t, nothing has changed in this regard. It’s always marked the page as read. I’m wondering if the fact you believe it’s happening intermittently means you’re pressing back on a page that isn’t the most recent of the thread.
 

leananger

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What has happened to cookies on this site? All the threads have been set back to page 1. I have changed nothing.
 

DelW

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Thanks but I’m afraid it doesn’t, nothing has changed in this regard. It’s always marked the page as read. I’m wondering if the fact you believe it’s happening intermittently means you’re pressing back on a page that isn’t the most recent of the thread.
Sometimes it has indeed been the case that I've been using a "back" button without realising that I haven't reached the last page of the thread, but there have been very many cases when I have definitely reached the last page but going "back" hasn't removed the boldening from the thread title. It was so normal that I often clicked on the thread path at the top of the page instead of a back button, just so that it did take the boldening away from the title of the thread that I'd just read.

But *something* has definitely been changing in this behaviour just in the last few days, as a number of other posters have experienced and commented on.

(Edited to add: behaviour above is using Chrome on a Samsung Android tablet. I think it's possibly different on my laptop, though I don't often read RUK on that.)
 
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Ken H

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What has happened to cookies on this site? All the threads have been set back to page 1. I have changed nothing.
I keep having difficulty getting on the site. Something about too many redirects. I have browser set to delete all cookies when I close it.
 

Dai Corner

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No, Safari 15.6 on macOS 12.5 (Intel) is fine.



This has now been altered to go to https://railforums.co.uk so should now work again.

Still not working for me, Safari on iPad. Hovering on either of the two home buttons just shows “rail forums.co.uk”, with no “https:” bit.
Chrome v92.0.4515.90 and iOS 12.5.5 on iPad here, and the Home link and logo are both giving

This page isn’t working​

www.railforums.co.uk redirected you too many times.
 

najaB

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Thanks but I’m afraid it doesn’t, nothing has changed in this regard. It’s always marked the page as read. I’m wondering if the fact you believe it’s happening intermittently means you’re pressing back on a page that isn’t the most recent of the thread.
If you hit the back button then it would be a cached version of the page, so the thread would still be bolded. Perhaps the issue with the redirect caused the page to reload, so the thread title was displayed un-bolded.

Still not working for me, Safari on iPad. Hovering on either of the two home buttons just shows “rail forums.co.uk”, with no “https:” bit.
Then the browser is hiding part of the URL since a complete URL must start with either http:// or https:// - if its hiding the protocol then it's likely also hiding the www. as well.
 

Peter Mugridge

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Thanks but I’m afraid it doesn’t, nothing has changed in this regard. It’s always marked the page as read. I’m wondering if the fact you believe it’s happening intermittently means you’re pressing back on a page that isn’t the most recent of the thread.
It's doing it to me as well... and I also prefer it. It's rather like it's auto refreshing the whole forum when we reverse out of a thread. Previously, had to press refresh for a thread to lose the bold... now it's doing it by itself.

...and to stay on topic, I couldn't get in again just now - had to manually remove the www. from the URL...
 

Bletchleyite

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I am getting this too. I have found that you can click the Forums link at the top instead of the home one to get back to the front page, this avoids the error.
 

Ediswan

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Then the browser is hiding part of the URL since a complete URL must start with either http:// or https:// - if its hiding the protocol then it's likely also hiding the www. as well.
Can I be the pedant this time. Other protocols can be specified in a URL, I do occasionally still come across ftp://.
 

najaB

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Can I be the pedant this time. Other protocols can be specified in a URL, I do occasionally still come across ftp://.
You can. However, it's worth noting that support for ftp:// URLs has been dropped by most browsers.
 

swt_passenger

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This is still ongoing for me, Safari, iPad. Although I can reach the forum fine, the two home buttons still result in redirect errors.
 

najaB

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This is still ongoing for me, Safari, iPad. Although I can reach the forum fine, the two home buttons still result in redirect errors.
Have you cleared cache? I just loaded the page in a new browser and the home button link has the www and it loads fine.
 

swt_passenger

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Have you cleared cache? I just loaded the page in a new browser and the home button link has the www and it loads fine.
Ok now. I’d forgotten about the “advanced settings” website data. With that deleted for this site it’s fixed it.
 

Ediswan

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(For information only.)

The redirect problem re-appeared briefly around 17:45 today (Monday 26th). Not sure how long it lasted.
 

jfollows

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(For information only.)

The redirect problem re-appeared briefly around 17:45 today (Monday 26th). Not sure how long it lasted.
I am still seeing it (again) at 18:28.
This may be someone which affects different people differently if it's related to DNS updates with propagation times and expiration times.
It's also worse than last time because (it seems) http(s)://railforums.co.uk is always redirecting initially to http(s)://www.railforums.co.uk and then fails with the multiple redirection error.
All this may be unique to me, or a subset of people like me, of course.
 

Mike395

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We did make another change a short while ago and there was an issue with a provider's caching which broke the forum temporarily, should be back up or on its way for most, though as it was indeed a DNS change exact timings may vary.
 
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