Gospel
New Member
Hi,
I am 84 years old retired university lecturer and bought ticket at the counter by showing my Senior Railcard. At the barrier I showed my ticket and he wanted to see my Railcard before letting me in to catch the train. I told him that I have just showed it at the counter before they issued me the ticket. But he insisted upon and he won't let me into the station. So, I told him if you won't then I will put the ticket through the barrier machine.
I did put it in and when it emerged one of the inspectors, who was listening to our argument took hold of my ticket and insisted upon seeing my Railcarad.
Then, I had no choice but to show him my Railcard and I also told him that I will report this behaviour to Railway authorities. I completed the form and have sent it but it is almost a week, there is no acknowledgement or reply to my complaint.
I have lived in U.K. since 1957 and had never a checker at the barrier ever asked me to show the Railcard before letting me on the platform. Normally, the ticket checker within the train will ask you for a Railcard if doubtful. That too, very rarely I have been asked.
I feel that both the ticket checker at the barrier and the Inspector were wrong in asking me to show the Railcard when I had not entered the station platform yet and I am still outside the station platform. These two people were highly unreasonable to check my travel card before letting me into the station.
Could this be brought to the attention of customer services of the GWR where the Reading Station is and appropriate disciplinary actions be taken against these two employees who harassed me un-necessarily.
I am 84 years old retired university lecturer and bought ticket at the counter by showing my Senior Railcard. At the barrier I showed my ticket and he wanted to see my Railcard before letting me in to catch the train. I told him that I have just showed it at the counter before they issued me the ticket. But he insisted upon and he won't let me into the station. So, I told him if you won't then I will put the ticket through the barrier machine.
I did put it in and when it emerged one of the inspectors, who was listening to our argument took hold of my ticket and insisted upon seeing my Railcarad.
Then, I had no choice but to show him my Railcard and I also told him that I will report this behaviour to Railway authorities. I completed the form and have sent it but it is almost a week, there is no acknowledgement or reply to my complaint.
I have lived in U.K. since 1957 and had never a checker at the barrier ever asked me to show the Railcard before letting me on the platform. Normally, the ticket checker within the train will ask you for a Railcard if doubtful. That too, very rarely I have been asked.
I feel that both the ticket checker at the barrier and the Inspector were wrong in asking me to show the Railcard when I had not entered the station platform yet and I am still outside the station platform. These two people were highly unreasonable to check my travel card before letting me into the station.
Could this be brought to the attention of customer services of the GWR where the Reading Station is and appropriate disciplinary actions be taken against these two employees who harassed me un-necessarily.
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