Following an "interesting" incident with a member of ticket office staff at Stroud today, I was wondering whether it is common or actually a rule for ticket office staff to demand to see all of your tickets from the station that the ticket office is situated at, to the point at which the ticket you wish to purchase begins?
In essence, he demanded to see all of my tickets from Stroud to Banbury when I asked for a Banbury to Leamington Spa single (and not politely either) and wasn't satisfied until I'd physically handed over my ticket wallet through the hatch.
His reasoning was "you missed the last train so you might be on an advance ticket and trying it on". This related to the fact that the 1514 London was delayed, and while the screens said due 1531, I returned at 1526 to find it leaving already. No big deal though, as the next service was at 1552. To be honest though, I found it a very odd comment to make and rather ironic as I was buying the ticket because I'd lost all of my tickets home and that was why I was buying this one!
He then noticed my railcard, made a sarcastic comment about not mentioning it (because he'd cut me off and demanded to see all of my other tickets) to which I clarified that I indeed wanted a railcard discount. He then tried to sell an undiscounted one and it took multiple attempts to correct him.
So this is a two pronged question, was he right in asking me for all of my tickets, and was his attitude acceptable in general?
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In essence, he demanded to see all of my tickets from Stroud to Banbury when I asked for a Banbury to Leamington Spa single (and not politely either) and wasn't satisfied until I'd physically handed over my ticket wallet through the hatch.
His reasoning was "you missed the last train so you might be on an advance ticket and trying it on". This related to the fact that the 1514 London was delayed, and while the screens said due 1531, I returned at 1526 to find it leaving already. No big deal though, as the next service was at 1552. To be honest though, I found it a very odd comment to make and rather ironic as I was buying the ticket because I'd lost all of my tickets home and that was why I was buying this one!
He then noticed my railcard, made a sarcastic comment about not mentioning it (because he'd cut me off and demanded to see all of my other tickets) to which I clarified that I indeed wanted a railcard discount. He then tried to sell an undiscounted one and it took multiple attempts to correct him.
So this is a two pronged question, was he right in asking me for all of my tickets, and was his attitude acceptable in general?
Sent from my SM-A310F using Tapatalk
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