Hi
Any advice appreciated.
My work colleague who does not know London that well travelled from Liverpool 1447 - Euston (arrived 17:00_ yesterday and was then due to take an London Overground via first time oyster to Kilburn High Road at 1717 arriving 1724
On arrival at Euston she asked at the Virgin Information Point which train she should get and the helpful lady walked her down to the platform and put her on the train. As soon as she boarded the doors shut and she found our that the first stop was Milton Keynes. She has been put on a Virgin Service departing platform 8 to Birmingham 4 minutes earlier not Platform 9.
On arrival at Milton Keynes - she sought assistance and explained what had happened. The staff at the station stated she had to pay to get back to London and asked her where she wanted to go. She replied Euston as she had an oyster card with her for her London journeys. She was sold a ticket for a little over £21ish and when we finally met yesterday evening - she showed me the ticket and she had been charged for a MKC-EUS with zones 1-6 travel card. She caught the 1803 from MKC back to Euston and then the 1857 to Kilburn eventually arriving 1904 and some 1:40 late!
A total cock up - never mind the time and inconvenience but don't really know where to start ...
Many Thanks
Any advice appreciated.
My work colleague who does not know London that well travelled from Liverpool 1447 - Euston (arrived 17:00_ yesterday and was then due to take an London Overground via first time oyster to Kilburn High Road at 1717 arriving 1724
On arrival at Euston she asked at the Virgin Information Point which train she should get and the helpful lady walked her down to the platform and put her on the train. As soon as she boarded the doors shut and she found our that the first stop was Milton Keynes. She has been put on a Virgin Service departing platform 8 to Birmingham 4 minutes earlier not Platform 9.
On arrival at Milton Keynes - she sought assistance and explained what had happened. The staff at the station stated she had to pay to get back to London and asked her where she wanted to go. She replied Euston as she had an oyster card with her for her London journeys. She was sold a ticket for a little over £21ish and when we finally met yesterday evening - she showed me the ticket and she had been charged for a MKC-EUS with zones 1-6 travel card. She caught the 1803 from MKC back to Euston and then the 1857 to Kilburn eventually arriving 1904 and some 1:40 late!
A total cock up - never mind the time and inconvenience but don't really know where to start ...
Many Thanks