DynamicSpirit
Established Member
However someone I know who works for VM gets a lot of stick from people who have VM whenever they have a problem (basicly because they get no where with the customer service department), which does seam to be semi often.
Although to be fair, the VM employee does do what they can to sort out the complaints (i.e. raise the matter with the relevent manengers).
I know it is a little off topic, but it does show that a company with the Virgin brand may not have amazing customer service and that it very much depends on the staff that you deal with (i.e. some go out of there way to be helpful, whilst others do just enough to do what they need to do) but that would be true of any company (including First).
Indeed. I've had Virgin Media both for cable Internet and for ADSL broadband, and I wouldn't recommend them to anyone, due to a combination of very unreliable bandwidth and great difficulty getting to talk to anyone about problems. On the whole my experience is that when you do get through to someone they try to be helpful, but getting hold of anyone is extremely difficult (website that appears deliberately designed to make it hard to find the right number to call, and huge waiting times when you do phone. To be fair, I haven't experienced other operators to any great extent so don't know if those problems are specific to Virgin or generic to Internet providers, but what you say is spot on: Virgin-branded companies don't necessarily have great customer service.
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