Skymonster
Established Member
- Joined
- 7 Feb 2012
- Messages
- 1,743
Press release from RDG:
http://www.raildeliverygroup.com/media-centre/press-releases/2018/469774290-2018-08-10.html
Will the specification of via points start a gradual erosion of rights to chose routings specified in the Routing Guide?
Is RDG preempting the outcome of the ticketing consultation that runs until September?
http://www.raildeliverygroup.com/media-centre/press-releases/2018/469774290-2018-08-10.html
Among other things, it suggests changes that are being made in September including:Train companies are cutting jargon from tickets and journey information for 500,000 routes this September, as part of its commitment to increase customer satisfaction by delivering simpler ticketing. This is part of the industry’s aim to eliminate 1.6 million instances of potentially misleading jargon within the next couple of years.
Recent KPMG research found that a fifth (22%) of people do not think it is easy to understand what type of ticket they need to buy for their journey and a third (34%) do not trust that they are always getting the best deal available.
- Removing the words 'Any Permitted' or 'Route Direct' from tickets
- Replacing 'London Terminals' and instead specifying a London station (in many cases)
- Adding major station(s) a ticket allows travel through / via
Will the specification of via points start a gradual erosion of rights to chose routings specified in the Routing Guide?
Is RDG preempting the outcome of the ticketing consultation that runs until September?
Last edited by a moderator: