But what the TOC does NOT know is what you have done with the ticket. The onus is on the passenger to prove they have the necessary documents to entitle them to travel on the train, the same as the onus is on the motorist to have the necessary documents that mean they comply with the laws for the road (licence, MoT, insurance, VED) and the airline passenger to allow them to travel (passport).
Is there a 1 strike and your out rule with a driving license?
If i lost my passport more than once i don't think there is a a rule about how many times I can replace it...............
some other sites and their T&C's
ttp://www.statravel.co.uk/lost-ticket.htm
http://www.ticketmaster.co.uk/h/lost_stolen.html
http://www.wymetro.com/TicketsAndPasses/MetroCards/refundreplace
http://www.eastcoast.co.uk/travel-i...n-tickets/season-ticket-terms-and-conditions/
From FGW itself
What should I do if I lose my season ticket?
You can apply for a duplicate at the ticket office where the original ticket was issued.
(If it was bought over the Internet, you will need to contact Season Ticket Web Support). Visit the online season ticket pages.
If you subsequently lose your replacement ticket a further replacement is at the discretion
of First Great Western and may incur an administration fee.
Eurostar
22. If your ticket is lost, stolen or mislaid
The safekeeping of your ticket is your responsibility. If you lose or mislay a ticket (or a portion of a ticket) or a ticket (or portion) is stolen while it is in your possession we may issue a replacement ticket (or portion) on payment (except where the loss, theft or mislaying is the result of our negligence) of an administrative charge of £15.00. We will not make a refund for any such ticket (or portion), except where the loss, theft or mislaying is the result of our negligence.
BA
3d) Replacement tickets
If you ask, we will replace your ticket with a new ticket if:
you have lost your ticket or part of it
your ticket is spoiled, torn, damaged or has been altered or tampered with
you do not have your ticket with you and so cannot present it to us or
one or more unused flight coupons or the passenger coupon (or both) are missing from your ticket.
We will only do this if:
we or our authorised agents issued the original ticket
you sign an agreement to repay us any costs and losses, up to the value of the original ticket, which we or another airline would suffer as a result of the ticket being misused and
you prove that you had a valid ticket.
We will not claim from you any losses which result from our own negligence.
We may charge a reasonable administration fee for issuing a new ticket, unless the loss or damage was caused by us or our authorised agents.
--- old post above --- --- new post below ---
I have submitted my appeal to FGW and thank you all for your helpful (and sometimes not) advice.
Going through this process some things are abundantly clear
1) Whether legal or not the Conditions of Carriage rules are a) outdated b) not clear c) not made obvious to someone purchasing a ticket for the first time
2) I never knew that tickets should be considered as cash, maybe i was naive about this. Maybe FGW (and others) should offer their own insurance
3) For prime commuter routes please someone introduce SmartCards.
I do feel that regardless of the T&C's all passengers are criminalised without fair hearing under the current rules. Sorry - but those people who travel during peak are penalised enough with the highest fares. I (now) know the rules and do feel that it is quite frankly the WORST way to encourage people to use rail as a form of transport. We are not in the dark ages and would expect better from such an expensive service.
I will let you know how I get on.
Thanks all
Missburty